We follow Consumer Protection (E-Commerce) Rules, 2020.
1. Eligible Returns
You can return if:
- Product is damaged, defective, expired
- Wrong item or quantity was delivered
2. Process
- Email vioilmil@gmail.com or call +91 98252 44833 within 7 days of delivery.
- Provide your order number and pictures of the issue. We will guide you on the next steps.
3. Refunds
Refunds are processed within 7-10 business days of receiving and approving the return. Payment is made via your original payment method.
4. Non-Returnable Items
Opened/used edible oils cannot be returned unless defective.
5. Shipping Costs
If we are at fault (wrong item/defect), we bear return shipping costs. Otherwise, customer may bear shipping charges.
Shipping & Delivery Policy ✅ (New)
1. Dispatch Time
Orders are typically processed within 1-3 business days after confirmation.
2. Delivery Timelines
- Gujarat & Nearby States: 3-5 working days
- Rest of India: 5-8 working days
Delays may occur due to logistics, holidays, or natural events.
3. Delivery Partners
We use reputed courier and transport services to ensure timely and safe delivery.
4. Tracking
Once dispatched, we share tracking details via email or WhatsApp.
Disclaimer ✅ (New)
- All product information is for general educational purposes and not a substitute for professional advice.
- While groundnut oil has well-known health benefits, individual results may vary.
- VI Oil is not responsible for misuse or storage errors after delivery (e.g., not storing in a cool, dry place).
- We reserve the right to update product pricing, packaging, and specifications without prior notice.